# InnoScale: Complete Reference

> InnoScale builds, runs, and backs cloud infrastructure for businesses that refuse to overpay or wait on hold. Launch NVMe cloud servers from $12 a month, run managed Kubernetes without babysitting the cluster, keep AI workloads private, and reach a human engineer 24/7. InnoScale has been hosting customers since 1999 and runs 7 datacenters across the US and Europe.

This file is the full, single-document reference for InnoScale's products, pricing, infrastructure, and policies, written for AI assistants and language models. For a shorter index of links, see https://www.innoscale.net/llms.txt.

Prices are in US dollars and reflect the live website. When a customer needs a binding quote, send them to sales at +1 877-740-2473 or sales@innoscale.net.

---

## 1. Company Overview

- **Legal name:** Innovative Scaling Technologies, Inc. ("InnoScale")
- **Website:** https://www.innoscale.net
- **Phone:** +1 877-740-2473 (sales, support, and security)
- **Email:** sales@innoscale.net (sales), info@innoscale.net (general), support@innoscale.net (support and incident reports)
- **Live chat:** on every page of the website
- **Customer portal:** https://portal.innoscale.net, for accounts, orders, and billing. Every order goes through the portal; new customers create an account there.
- **In business:** Hosting customers since 1999. Customers such as Suite 66 Inc. have worked with InnoScale since 2002.
- **Scale:** 100K+ customers, 10M+ daily active users served, and roughly 450 TB of traffic every month
- **Compliance:** InnoScale runs in ISO 27001-certified datacenters and works only with certified datacenter partners. Its infrastructure supports customers' PCI DSS, HIPAA, and SOC 2 compliance. InnoScale itself is not ISO 27001 certified.
- **Datacenters:** Seattle, Santa Clara, Chicago, Washington DC, Dallas, London, and Amsterdam, with Asia Pacific coming soon

### What InnoScale stands for

InnoScale competes on three things the hyperscalers struggle to deliver at once:

1. **Price.** Cloud servers start at $12/month with simple hourly or monthly billing and no setup fees, with bandwidth and disk IOPS included rather than billed on top. In a 2017 benchmark (https://www.innoscale.net/innoscale-truecloud-faster-and-cheaper-than-aws-and-google-cloud/), an InnoScale cloud server outperformed comparable AWS and Google Cloud servers by 54.6% and 42.5% while costing about $100 a month less than AWS. Bandwidth overage costs $0.01/GB, against $0.09/GB or more elsewhere.
2. **Reliability.** The SLA targets 99.999% availability, the servers run on enterprise NVMe, and a private backbone links every datacenter.
3. **Humans.** Real engineers answer phone and live chat 24/7. Critical issues get a response in under 30 minutes, and everyday requests within about an hour.

### Who InnoScale serves

InnoScale serves startups, SMBs, digital agencies, publishers, e-commerce merchants, SaaS companies, MSPs and resellers, and enterprises in finance, healthcare, manufacturing, and retail.

### What customers say

- "Suite 66 has been working with InnoScale since 2002... Partnering with InnoScale has allowed our company to leverage technical competency beyond our in-house capabilities." (Marc Thomas, CEO, Suite 66 Inc.)
- "The staff is incredibly helpful and proactively monitors our servers." (Ryan Shrout, Founder, PC Perspective)
- "Reliability is the name of the game when you're a publisher and InnoScale provides reliability in spades. There is never any down time." (Matthew Hogan, Director of Digital Content, Athlon Outdoors)
- "With over 100 sites in our network, we can honestly say that InnoScale has been second to none." (Derek Hanson, Founder, Bloguin)
- Tilted Pixel and Codice also count InnoScale as a core infrastructure partner.

---

## 2. Cloud Servers

URL: https://www.innoscale.net/cloud-servers/

Launch enterprise VPS instances on demand, ordered through the customer portal at https://portal.innoscale.net. Every instance includes free snapshots, monitoring, a firewall, a static IP, DDoS protection, and the 99.999% uptime SLA. There are no setup fees, and migration is free.

### Instance families and pricing

**Standard.** Balanced compute, memory, and network for general workloads.

| Instance | vCPU / RAM | Max NVMe | Hourly | Monthly |
|---|---|---|---|---|
| s.small | 1 / 2 GB | 60 GB | $0.016 | $12 |
| s.medium | 2 / 4 GB | 120 GB | $0.033 | $24 |
| s.large | 4 / 8 GB | 240 GB | $0.066 | $48 |
| s.xlarge | 8 / 16 GB | 480 GB | $0.132 | $96 |
| s.2xlarge | 16 / 32 GB | 960 GB | $0.263 | $192 |
| s.4xlarge | 32 / 64 GB | 1,920 GB | $0.526 | $384 |
| s.6xlarge | 48 / 96 GB | 2,880 GB | $0.789 | $576 |

**High-Performance.** Built for demanding, latency-sensitive workloads.

| Instance | vCPU / RAM | Max NVMe | Hourly | Monthly |
|---|---|---|---|---|
| hp.small | 2 / 4 GB | 120 GB | $0.049 | $36 |
| hp.medium | 4 / 8 GB | 240 GB | $0.099 | $72 |
| hp.large | 8 / 16 GB | 480 GB | $0.197 | $144 |
| hp.xlarge | 16 / 32 GB | 960 GB | $0.395 | $288 |
| hp.2xlarge | 32 / 64 GB | 1,920 GB | $0.789 | $576 |

**Memory-Optimized.** A high RAM-to-vCPU ratio for databases and in-memory caches.

| Instance | vCPU / RAM | Max NVMe | Hourly | Monthly |
|---|---|---|---|---|
| m.small | 2 / 16 GB | 120 GB | $0.066 | $48 |
| m.medium | 4 / 32 GB | 240 GB | $0.132 | $96 |
| m.large | 8 / 64 GB | 480 GB | $0.263 | $192 |
| m.xlarge | 16 / 128 GB | 960 GB | $0.526 | $384 |
| m.2xlarge | 32 / 256 GB | 1,920 GB | $1.052 | $768 |

**CPU-Optimized.** High-frequency processors for compute-heavy jobs.

| Instance | vCPU / RAM | Max NVMe | Hourly | Monthly |
|---|---|---|---|---|
| cpu.small | 4 / 4 GB | 240 GB | $0.082 | $60 |
| cpu.medium | 8 / 8 GB | 480 GB | $0.164 | $120 |
| cpu.large | 16 / 16 GB | 960 GB | $0.329 | $240 |
| cpu.xlarge | 32 / 32 GB | 1,920 GB | $0.658 | $480 |
| cpu.2xlarge | 48 / 48 GB | 2,880 GB | $0.986 | $720 |

### Popular bundles

- **Starter:** $12/month for 1 vCPU, 2 GB RAM, 50 GB NVMe, and 1 TB of transfer
- **Professional (most popular):** $31/month for 2 vCPU, 4 GB RAM, 100 GB NVMe, and 4 TB of transfer
- **Business:** $69/month for 4 vCPU, 8 GB RAM, and 200 GB NVMe
- **Enterprise:** $222/month for 16 vCPU, 32 GB RAM, 400 GB NVMe, and 10 TB of transfer

### Hardware and software

- **CPUs:** Current-generation Intel Xeon and AMD EPYC
- **Storage:** Enterprise NVMe SSDs at up to 250,000 IOPS, plus SAN storage up to 15 TB
- **Memory:** ECC DDR4 and DDR5
- **Network:** A private backbone between datacenters
- **Operating systems:** Ubuntu, CentOS, Debian, Windows Server, or a custom ISO
- **Automation:** A custom API, a Terraform provider, and CLI tools
- **One-click apps:** WordPress, Docker, Kubernetes, GitLab, and 100+ more
- **Built in:** Automatic security patches, hardware firewalls, daily snapshots with point-in-time recovery, auto-scaling, and real-time metrics, alerts, and logging

### Storage tiers

| Tier | Price |
|---|---|
| Performance NVMe | $0.18/GB |
| Standard NVMe | $0.14/GB |
| Premium SAN | $0.12/GB |
| Standard SAN | $0.08/GB |

- NVMe capacity is capped at 60 GB per vCPU. SAN storage scales to 15 TB, and secondary partitions are available.
- Every tier includes cross-hypervisor mirroring, live resize without downtime, and automatic snapshots.

### Location pricing

Dallas, Chicago, and Seattle carry base pricing. Washington DC adds 10%. London and Amsterdam add 15%.

### Bandwidth

- **Included transfer:** 1 TB/month (1-2 GB RAM), 4 TB (4-8 GB RAM), 8 TB (16+ GB RAM), or 16 TB (64+ GB RAM)
- **Overage:** $0.01/GB, against $0.09/GB on AWS, $0.087/GB on Azure, and $0.12/GB on Google Cloud
- **No surprise bills:** InnoScale warns you before you hit your limit, and you can set hard caps.

### Add-ons

- **BareOS automated backups:** $0.10/GB per month, daily with 7-day retention
- **cPanel/WHM license:** $35/month
- **Additional IPv4 addresses:** $2/month each. An IPv6 /64 block is free.
- **Private VLAN:** $25/month
- **Private backend network:** $5/month (1 Gbps), $25/month (10 Gbps), or $99/month (25 Gbps)
- **DNS hosting:** Basic is free, Professional is $10/month, and Enterprise is $50/month
- **Migration:** Free. Our team moves your servers and sites for you.

### Management tiers (per server, per month)

| Tier | Price | What InnoScale takes over |
|---|---|---|
| Unmanaged | Included | You have full root access |
| Essential Monitoring | $49 | 24/7 monitoring, alerts, and monthly reports |
| Standard Management | $99 | Adds incident response, security patching, and backup management |
| Advanced Management | $149 | Adds performance optimization, security hardening, and custom configurations |
| Premium Management | $249 | Adds a dedicated engineer and priority support |

---

## 3. Private Cloud

URL: https://www.innoscale.net/private-cloud/

Own your cloud outright. Private Cloud runs on dedicated hardware with nothing shared, redundancy across datacenters, capacity you add on demand without downtime, and a white-glove team that designs, migrates, and manages the whole build.

### Platforms

- **OpenStack Cloud, from $799/month.** The full OpenStack suite: Nova, Neutron, Cinder, Swift, Keystone, and Glance, with the Horizon self-service dashboard. It works with AWS- and Azure-compatible tooling. The minimum build is 3 nodes with 32 GB RAM and 8 cores each. Built for developers, DevOps teams, and large enterprises.
- **OnApp Platform, from $1,499/month (recommended for providers).** Resell cloud under your own brand. It includes built-in usage metering and invoicing, white-labeling of your domain, brand, and themes, multi-tenant isolation, and access to OnApp's federation network for global capacity. Built for service providers, resellers, and MSPs.
- **Kubernetes Cloud, from $999/month.** A production multi-master HA cluster with ArgoCD and Flux pre-installed, optional Istio or Linkerd service mesh, and a Prometheus, Grafana, and Loki observability stack. Built for microservices, CI/CD, and cloud-native apps.

### Private cloud add-ons

- **Managed services, from $299/month:** 24/7 monitoring, patching, performance tuning, and incident response
- **Backup and DR, $0.10/GB stored:** Daily backups, cross-region replication, point-in-time recovery, and DR site failover
- **Security and compliance, from $199/month:** Advanced firewalls, IDS/IPS, compliance reporting, and security audits

---

## 4. Managed High-Availability Clusters

URL: https://www.innoscale.net/managed-clusters/

Eliminate single points of failure. InnoScale assembles load balancers, application servers, and databases into a cluster with automatic failover, joined by a private network with end-to-end encryption and DDoS protection. More than 500 clusters are running today.

| Cluster | Price | Configuration |
|---|---|---|
| Small | $90/month | 1 load balancer (1 vCPU, 2 GB), 2 app servers (2 vCPU, 4 GB), 1 database (4 vCPU, 8 GB), and 60 GB NVMe per server |
| Medium (most popular) | $340/month | 2 load balancers, 4 app servers (4 vCPU, 8 GB), 2 databases (8 vCPU, 16 GB), and 240 GB NVMe per server |
| Large | $880/month | 2 load balancers (2 vCPU, 4 GB), 6 app servers (8 vCPU, 16 GB), 3 databases (16 vCPU, 32 GB), and 480 GB NVMe per server |

Cluster management plans:

- **Essential, $149/month:** 24/7 monitoring and alerts, security updates, a 2-hour response, and basic tuning
- **Standard, $299/month (recommended):** Adds weekly backups, a 1-hour response, and database and load balancer tuning
- **Premium, $599/month:** Adds daily backups, a 30-minute response, auto-scaling setup, priority phone support, and custom monitoring

---

## 5. Managed Kubernetes Clusters

URL: https://www.innoscale.net/kubernetes-clusters/

Ship workloads and skip the cluster babysitting. InnoScale runs etcd, the API server, the scheduler, and the controller manager, and handles the upgrades for you. Clusters auto-scale from 3 to 100+ nodes.

| Plan | Price | What you get |
|---|---|---|
| K8s-Basic | $49/month plus compute | Shared control plane, up to 10 nodes, 1 load balancer, basic monitoring, and a 99.5% SLA |
| K8s-Pro (most popular) | $149/month plus compute | Dedicated control plane, up to 50 nodes, 3 HA load balancers, auto-scaling, Prometheus and Grafana, and a 99.999% SLA |
| K8s-Enterprise | $299/month plus compute | Dedicated HA control plane, unlimited nodes and load balancers, multi-region clusters, advanced security, and a 99.999% SLA |

- **Compute:** $0.006 per vCPU-hour plus $0.003 per GB-RAM-hour. A node with 4 vCPU and 8 GB RAM costs about $35/month.
- **Ingress load balancers:** HTTP/2 and WebSocket support, automatic TLS termination, built-in DDoS protection, optional WAF, canary and A/B routing, session affinity, and circuit breaking.
- **Platform features:** RBAC and network policies, pod security standards, scheduled etcd backups and volume snapshots, GitOps with ArgoCD and Flux, a private container registry with vulnerability scanning and image signing, optional Istio or Linkerd, and full kubectl access with audit logging.
- **Optional managed services:** Monitoring stack (Prometheus, Grafana, Loki) for $30/month, Velero backup and DR for $50/month, and continuous security scanning for $75/month.

---

## 6. Container Hosting

URL: https://www.innoscale.net/container-solutions/

Push an image and InnoScale runs it. Container Hosting takes any Docker or OCI image and deploys it on managed Kubernetes. Deploy with the Docker CLI, standard Kubernetes YAML and Helm charts, or CI/CD from GitHub Actions, GitLab CI, or Jenkins.

| Plan | Price | Resources |
|---|---|---|
| Starter | $29/month | 2 vCPU, 4 GB RAM, 50 GB SSD, up to 5 containers, 1 TB bandwidth |
| Professional (most popular) | $99/month | 4 vCPU, 8 GB RAM, 200 GB SSD, up to 20 containers, 5 TB bandwidth, auto-scaling, and load balancing |
| Enterprise | $299/month | 8 vCPU, 32 GB RAM, 500 GB SSD, unlimited containers, 10 TB bandwidth, multi-region, and priority support |

Custom plans scale to 96 vCPU and 384 GB RAM. Every plan includes auto-scaling on CPU, memory, or custom metrics, health-checked load balancing, persistent volumes with backups, network isolation, secrets management, and centralized logs and metrics.

Every plan includes 24/7 support.

---

## 7. Hybrid Container Infrastructure

URL: https://www.innoscale.net/hybrid-containers/

Run containers anywhere and manage them from one place. Hybrid Containers joins on-premise and cloud clusters, including AWS, Azure, GCP, and any conformant Kubernetes, under a single control plane with consistent policy, unified monitoring, encrypted VPN tunnels, real-time data sync, and automated failover.

- **Deployment models:** Cloud-first (about 80% cloud), Balanced (a 50/50 active-active split, recommended), or On-premise first (about 80% on-premise, bursting to the cloud)

| | Starter | Professional | Enterprise |
|---|---|---|---|
| Control plane | $99/month | $299/month | $599/month |
| Connected clusters | 2 | 5 | Unlimited |
| On-premise nodes | Up to 10 | Up to 50 | Unlimited |
| Cloud resource discount | Pay as you go | 15% | 25% |
| Data transfer included | 1 TB | 5 TB | 10 TB |
| VPN connections | 2 | 5 | Unlimited |
| Support | Business hours | 24/7 | 24/7 priority |
| SLA | 99.9% | 99.99% | 99.999% |

- **Professional services:** Migration from $5,000, architecture design from $3,000, and training and support at $1,500/month
- **Built for:** Financial services (keep regulated data on-premise), healthcare (HIPAA storage on-site, analytics in the cloud), manufacturing (factory floor on-premise, supply chain in the cloud), and retail (POS on-premise, storefront in the cloud)

---

## 8. Private AI

### 8.1 Private AI Hosting

URL: https://www.innoscale.net/ai-services/

Run AI without handing your data to a public AI platform. InnoScale's private inference platform keeps prompts, documents, and outputs on isolated infrastructure. It never uses them for training and never shares them with third parties.

| Plan | Price | Includes | Status |
|---|---|---|---|
| Starter | $20/month | 10,000 API calls/month, AI inference, 1 GB vector database, and email support | Available now |
| Professional | $99/month | 100,000 API calls/month, advanced inference, 10 GB vector database, pipeline orchestration, and priority support | Available now |
| Enterprise | Custom | Unlimited calls, custom inference optimization, dedicated infrastructure, SLA guarantees, and a dedicated account team | Contact sales |

- **Platform:** Private inference, vector database for RAG and semantic search, pipeline orchestration, text-to-speech, speech-to-text, and fine-tuning support
- **Managed AI services:** Managed AI workflows, data security audits, API integration support, and custom inference tuning
- **Add-ons:** DALL-E-compatible image generation, document processing and OCR, real-time translation, sentiment analysis and NER, dedicated GPU clusters, multi-region deployment, custom rate limits, and white-label options

### 8.2 Private AI API (OpenAI-compatible)

URL: https://www.innoscale.net/ai-services/api-support/

Change one URL and keep your code. Any app built on the OpenAI API structure can switch its endpoint to InnoScale's private API with no rewrite.

- **Input tokens:** $4 per million
- **Output tokens:** $12 per million
- **Prompt caching:** $2 per million
- **Volume discounts:** 10% off at 10M+ tokens/month, 15% at 50M+, 20% at 100M+, and custom pricing at 500M+
- **Features:** Isolated processing with no data retention, streaming, function calling, batch endpoints, real-time usage and cost analytics, custom rate limits, API key rotation and access control, and automatic retries
- **Security add-ons:** IP allowlisting, request signing, end-to-end encryption, and audit logging
- **Compliance:** Your data stays on dedicated infrastructure and is never used to train models. If you work under rules like HIPAA or GDPR, talk to us about your requirements.

---

## 9. Specialized Application Hosting

URL: https://www.innoscale.net/hosting/

Every platform below runs on Kubernetes-orchestrated containers and bills the same way: a flat platform fee plus only the resources you actually use. Every plan includes auto-scaling, zero-downtime deployments, self-healing health checks, Git-based CI/CD, staging environments, SSL, daily backups with 30-day retention, and free migration by InnoScale engineers.

### Usage rates (all platforms)

- **CPU:** $0.01 per vCPU-hour
- **Memory:** $0.005 per GB-RAM-hour
- **Storage:** $0.10 per GB per month, with the first 10 GB free
- **Bandwidth:** $0.05 per GB, with the first 100 GB free

### Platforms

| Platform | Platform fee | Tuned stack | Typical monthly cost |
|---|---|---|---|
| WordPress | $19 | PHP 8+ with OPcache and JIT, MySQL 8, Redis object cache, LiteSpeed or Nginx, WebP, HTTP/3, and a 200+ location CDN | ~$35 (blog), ~$85 (business), ~$195 (enterprise) |
| WooCommerce | $19 | WordPress stack plus Elasticsearch product search and an optimized AJAX cart and checkout | ~$48 / ~$95 / ~$195 |
| Magento 2 | $29 | PHP 8.1+, MySQL 8 or MariaDB, Redis sessions and full-page cache, Elasticsearch 7+, Varnish 7, RabbitMQ, and infrastructure that supports PCI DSS compliance | ~$95 / ~$185 / ~$450 |
| Drupal | $19 | PHP 8+, tuned MariaDB or MySQL, Redis, Memcached, Varnish, Drush, and Composer | ~$47 / ~$79 / ~$205 |
| Joomla | $19 | PHP 8+, MySQL 8, Redis, WebP, HTTP/3, and Brotli | ~$45 / ~$85 / ~$250 |
| PrestaShop | $19 | PHP 8+, MySQL 8 or MariaDB, Memcached, Smarty cache tuning, and HTTP/3 | ~$48 / ~$95 / ~$265 |
| OpenCart | $19 | PHP 8+, MySQL 8, Redis, WebP, HTTP/3, and Gzip or Brotli | ~$42 / ~$85 / ~$195 |
| TYPO3 | $19 | PHP 8+, MySQL 8 or MariaDB, Redis or APCu, GraphicsMagick or ImageMagick, and Solr search | ~$85 / ~$165 / ~$450 |
| Ghost | $19 | Tuned Node.js with PM2, MySQL, Redis, the Content and Admin APIs, and built-in newsletter email | ~$47 / ~$79 / ~$205 |
| Concrete5 | $19 | PHP 8+, tuned MariaDB or MySQL, Redis, and Memcached block caching | ~$47 / ~$79 / ~$205 |

### Managed options

- **WordPress, WooCommerce, Joomla, PrestaShop, OpenCart, and TYPO3:** Core Management at $30/month (core updates, patches, monitoring, and weekly reports) and Full Management at $75/month (adds plugin and extension updates, database optimization, performance tuning, and priority support)
- **Magento:** Core Management at $50/month and Full Management at $150/month
- **Drupal, Ghost, and Concrete5:** A la carte automated updates at $30/month, security monitoring at $50/month, performance optimization at $75/month, and hourly backups at $40/month
- **White Glove Service (custom pricing):** A dedicated account manager, custom development, 24/7 phone support, SLA guarantees, and compliance assistance

URLs:

- https://www.innoscale.net/hosting/wordpress-hosting/
- https://www.innoscale.net/hosting/woocommerce-hosting/
- https://www.innoscale.net/hosting/magento-hosting/
- https://www.innoscale.net/hosting/drupal-hosting/
- https://www.innoscale.net/hosting/joomla-hosting/
- https://www.innoscale.net/hosting/prestashop-hosting/
- https://www.innoscale.net/hosting/opencart-hosting/
- https://www.innoscale.net/hosting/typo3-hosting/
- https://www.innoscale.net/hosting/ghost-hosting/
- https://www.innoscale.net/hosting/concrete5-hosting/

---

## 10. Communications

### 10.1 InnoSMS: Enterprise SMS and MMS

URL: https://www.innoscale.net/innosms/

Reach customers in seconds. InnoSMS sends up to 800 messages per second with a 99.9% delivery rate and real-time tracking. It has no setup fees. You pay only for what you send.

- **SMS:** 3.5 cents per message, with long messages, Unicode and emoji, and two-way conversations
- **MMS:** 5.5 cents per message, with images (JPG, PNG, GIF), video, audio, vCards, and up to 1,600 characters
- **Volume discounts:** 10% off at 10,000+ messages, 15% at 50,000+, 20% at 100,000+, and custom pricing at 500,000+
- **Platform:** Built-in campaign software with list management, automatic opt-outs, segmentation, timezone-aware scheduling, analytics, auto-retry, auto-responders, and a REST API
- **10DLC compliance, handled for you:** Brand registration is $4 one time, campaign vetting is $20 per campaign, and the monthly campaign fee is $7.50-$15. Supported campaign types are marketing, customer care, 2FA and security alerts, and delivery notifications.

### 10.2 Business Email Hosting

URL: https://www.innoscale.net/email-hosting/

Run business email on your own domain, hosted by InnoScale on SmarterMail or through partner Bluetie, with a 99.999% uptime target, encryption, and malware protection.

| Plan | Price (per user/month) | Includes |
|---|---|---|
| Basic | $3 | 5 GB mailbox, webmail, IMAP/POP3, and basic spam filtering. ActiveSync is not included. |
| Professional (most popular) | $6 | 15 GB mailbox, ActiveSync and EWS, shared calendars and contacts, advanced spam filtering, 1-year archiving, and priority support |
| Enterprise | $10 | 50 GB mailbox, SpamTitan protection, 7-year archiving, and a dedicated account manager |

Add-ons: SpamTitan advanced protection at $1.50/user/month, migration at $99 one time, extra storage at $2 per 10 GB per month, and backup and recovery at $3/user/month. Prices assume annual billing. Monthly billing carries a 20% premium.

---

## 11. Support and Server Management

URL: https://www.innoscale.net/24-7-support/

Hand off the pager. InnoScale engineers monitor, patch, harden, and fix your servers around the clock, and not only the servers InnoScale hosts.

- **Channels:** Phone (+1 877-740-2473) and live chat on the website, both staffed 24/7, plus email (support@innoscale.net) and tickets in the customer portal
- **Response times:** Critical issues get a response in under 30 minutes, and everyday requests within about an hour
- **Management plans (per server, per month, added to any hosting):** Essential Monitoring at $49, Standard Management at $99 (most popular), Advanced Management at $149 with proactive optimization and security hardening, and Premium Management at $249 with a dedicated engineer and custom scripts
- **External server management:** InnoScale manages infrastructure on AWS, Azure, GCP, DigitalOcean, Linode, Vultr, VMware, Hyper-V, physical servers, and hybrid mixes, without moving a thing.
- **Coverage:** Monitoring and alerting, performance tuning, capacity planning, DR planning, backups, network optimization, security audits, vulnerability assessments, patching, firewall configuration, DDoS protection, and incident response

---

## 12. Cybersecurity (Cybrella Partnership)

URL: https://www.innoscale.net/cybrella/

Lock down every endpoint. InnoScale partners with Cybrella Inc., a cybersecurity firm founded in 2019, headquartered in Boston, with operations in Tel Aviv. Together they deliver AI-enhanced threat detection, a 24/7 SOC, and response in under 15 minutes. Coverage spans the US, EU, Middle East, South America, and Africa, with support in English, Spanish, Hebrew, and Portuguese.

| Service | Up to 100 endpoints | 100-249 | 250-499 |
|---|---|---|---|
| EDR, per endpoint per month | $5.00 | $4.00 | $3.40 |
| EDR onboarding | $2,000 | $3,600 | $5,600 |
| Full SOC, per endpoint per month | $18.00 | $15.00 | $12.60 |
| Full SOC onboarding | $4,600 | $6,000 | $8,000 |

- **Halcyon anti-ransomware:** $10/endpoint/month, with automated rollback, behavioral analysis, and zero-day protection
- **Full SOC includes:** EDR, Active Directory protection, Halcyon anti-ransomware, firewall management, and an incident response team
- **Penetration testing:** External network from $6,000, internal network from $16,000, and cloud security from $8,000. Application testing costs $8,000 (low complexity), $14,000 (medium), or $26,000 (high).
- **Compliance programs:** SOC 2 or ISO 27001 readiness from $16,000, PCI DSS from $20,000, and HIPAA by custom quote

---

## 13. Additional Services

URL: https://www.innoscale.net/additional-services/

- **Advanced spam filtering (SpamTitan):** $1.50/user/month
- **DDoS protection and firewall:** $10-$50/month, with mitigation up to 10 Gbps
- **SSL certificates and domain privacy:** $10-$50/year
- **Managed server backups:** $5-$20/month, off-site with one-click restore
- **Disaster Recovery as a Service:** $50-$200/month, with an RTO under 1 hour
- **Advanced monitoring and alerts:** $10-$30/month
- **CDN integration and optimization:** $5-$25/month
- **Site migration and optimization:** $99-$499 one time plus $10/month
- **Custom development and scripting:** $50-$200/hour
- **Domain registration and management:** $10-$20/year per domain
- **Email archiving and compliance:** $5-$15/user/month

---

## 14. Free Tools

### Zero-Knowledge Password Generator and Secure Share

URL: https://www.innoscale.net/password-generator/

Generate strong passwords and share secrets safely, free. Everything runs in the browser through the Web Crypto API, so nothing ever reaches InnoScale's servers.

- Generate random passwords, memorable passphrases, or numeric PINs, in batches of 5.
- Share a secret over an AES-256-encrypted link. The ciphertext and key live in the URL fragment, after the #, which browsers never send to a server.
- Add an optional passphrase and send it through a separate channel for two-factor protection.
- InnoScale customers can integrate the tool into their own applications at no cost.

---

## 15. Infrastructure and Datacenters

InnoScale runs 7 datacenters on a private backbone:

| Location | Region |
|---|---|
| Seattle, WA | US West |
| Santa Clara, CA | US West |
| Chicago, IL | US Central |
| Washington, DC | US East |
| Dallas, TX | US South |
| London, UK | EU West |
| Amsterdam, NL | EU Central |
| Asia Pacific | Coming soon |

**Physical security (all sites):** Guards on site 24/7, ballistic-rated entry points, man-traps with dual-authentication access, 24/7 HID tracking with entry and exit logs, CCTV monitored from a remote NOC, biometrics for suites and cages, and regular physical security audits.

**US sites (Seattle, Santa Clara, Chicago, Washington DC, Dallas):** Redundant power feeds from three independent substations, 2N cooling, dual generator backup, 12,000 gallons of on-site diesel, and power density above 200 watts per square foot.

**EU sites (London, Amsterdam):** Dual redundant utility feeds, 2N cooling, N+1 generators with 10+ MVA capacity, 48 hours of on-site fuel, and 4.5 kVA per cabinet.

Datacenter pages:

- https://www.innoscale.net/seattle-datacenter/
- https://www.innoscale.net/santa-clara-datacenter/
- https://www.innoscale.net/chicago-datacenter/
- https://www.innoscale.net/washington-datacenter/
- https://www.innoscale.net/dallas-datacenter/
- https://www.innoscale.net/london-uk-datacenter/
- https://www.innoscale.net/amsterdam-nl-datacenter/

---

## 16. Service Level Agreement

URL: https://www.innoscale.net/legal/sla/

InnoScale commits to commercially reasonable efforts to maintain **99.999% Service Availability**, measured 24/7 across each calendar month. When it falls short, the customer earns a credit:

| Monthly availability | Credit |
|---|---|
| 99.99% to 99.998% | 5% of monthly fees |
| 99.9% to 99.98% | 10% of monthly fees |
| Below 99.9% | 25% of monthly fees |

- **Cap:** Credits never exceed 25% of the affected month's charge.
- **Claims:** Submit a written request within 10 business days of the lapse, with the account number and the dates and times. Approved credits apply to the next invoice.
- **Exclusions:** Customer-installed software, third-party telecom and DNS propagation, events beyond InnoScale's control, scheduled or emergency maintenance, customer negligence or misuse, equipment supply shortages, excluded hardware or software, and single-server or "development cloud" deployments.
- **Scheduled maintenance:** 72 hours' notice, performed off-peak on Sundays between 6:00 p.m. and 6:00 a.m. Eastern, and not counted against availability.
- **Incident reporting:** Report outages to support@innoscale.net.

---

## 17. Legal and Compliance

URL: https://www.innoscale.net/legal/

- **Terms of Service:** https://www.innoscale.net/legal/terms-of-service/
- **Acceptable Use Policy:** https://www.innoscale.net/legal/acceptable-use-policy/
- **Privacy Statement:** https://www.innoscale.net/legal/privacy-statement/
- **Website Terms of Use:** https://www.innoscale.net/legal/website-terms-of-use/
- **Service Level Agreement:** https://www.innoscale.net/legal/sla/
- **Data Processing Agreement (GDPR):** https://www.innoscale.net/contact-us/legal/data-processing-agreement/

InnoScale designs its policies for GDPR and CCPA compliance and notifies customers at least 30 days before significant policy changes take effect.

---

## 18. Partners

URL: https://www.innoscale.net/partners/

- **Cybrella:** Managed cybersecurity, including threat detection, SOC, compliance, and risk management
- **Bluetie:** Cloud email and collaboration
- **TravisASM:** Application service management, performance monitoring, and IT automation

Software vendors, service providers, and consultants can apply to partner through the Partners page.

---

## 19. Working With Sales

URL: https://www.innoscale.net/sales/

Book a free 30-minute consultation with no obligation, or start a live chat on the website. Sales replies within 2 hours, day or night. InnoScale builds a recommendation around the customer's goals. Interest areas include cloud, SMS, email, private AI, API support, containers, and specialized hosting.

When you're ready to order, create an account in the customer portal at https://portal.innoscale.net. There are no setup fees, and migration is free.

---

## 20. Guides and Insights

The InnoScale blog (https://www.innoscale.net/blogs/) publishes practical guidance on cloud cost, sovereignty, AI, and architecture. Key articles:

- **How to Cut Your Cloud Bill: A Practical Checklist (2026).** Most organizations pay for capacity they never touch. Audit usage, kill idle resources, right-size instances, and match spend to real demand. No architecture overhaul required. https://www.innoscale.net/how-to-cut-your-cloud-bill-a-practical-checklist/
- **Private AI Hosting in 2026: Control Your Cost and Your Data.** Production AI drives up GPU hours, data transfer, and managed-service premiums. Private inference restores control over both the bill and the data. https://www.innoscale.net/private-ai-hosting-in-2026-control-your-cost-and-your-data/
- **Data Sovereignty in 2026: Where Does Your Data Actually Live?** Your data answers to the laws of the country it sits in. Knowing where it lives, and who can legally reach it, is now a core security control. https://www.innoscale.net/data-sovereignty-in-2026-where-does-your-data-actually-live/
- **Cloud Costs Are Climbing in 2026.** Cost optimization has overtaken security as the top CIO priority. This article shows how InnoScale's pricing saves businesses thousands. https://www.innoscale.net/cloud-cost-savings-innoscale-2026/
- **InnoScale vs DigitalOcean: Honest Comparison.** Choose DigitalOcean for DIY at rock-bottom entry prices. Choose InnoScale for dedicated CPU cores, NVMe on every plan, predictable all-in pricing, and expert support included. https://www.innoscale.net/innoscale-vs-digitalocean/
- **Why Network Architecture Matters More Than You Think.** A major AWS outage took down a large share of the internet. Resilience is an architecture decision, not luck. https://www.innoscale.net/why-network-architecture-matters-more-than-you-think/
- **Multi-Cloud Strategy: Why 50% Fail (And How to Succeed).** Gartner expects more than half of multi-cloud efforts to miss their goals by 2029. This article covers what the winners do differently. https://www.innoscale.net/multi-cloud-strategy-success/
- **AI Hosting: Private GPU Cloud for Machine Learning.** CPU-only hosting runs AI 10-100x slower and offers no privacy guarantees. This article covers what purpose-built AI hosting provides. https://www.innoscale.net/ai-hosting-guide/
- **Cloud VPS Hosting: Everything You Need to Know.** Clustered cloud VPS removes the single point of failure built into traditional VPS. https://www.innoscale.net/cloud-vps-hosting-guide/
- **Cloud Hosting: Complete Guide to Cloud-Based Solutions.** How multi-server cloud hosting beats single-server hosting on reliability and performance. https://www.innoscale.net/cloud-hosting-guide/

---

## 21. Quick Answers

**What is the cheapest InnoScale cloud server?**
The s.small costs $12/month, or $0.016/hour, for 1 vCPU, 2 GB RAM, and up to 60 GB NVMe.

**Does InnoScale charge for bandwidth?**
Every server includes 1-16 TB of transfer per month. Overage costs $0.01/GB, and you can set hard limits.

**How do I order?**
Create an account in the customer portal at https://portal.innoscale.net and place your order there. There are no setup fees. If you'd like help choosing, call +1 877-740-2473, start a live chat on the website, or book a free consultation at https://www.innoscale.net/sales/.

**Will InnoScale migrate my site or server?**
Yes, and it's free. Our team moves your servers, sites, and data for you, so you don't have to worry about it.

**Can InnoScale manage servers on AWS or my own hardware?**
Yes. Management plans from $49/server/month cover AWS, Azure, GCP, DigitalOcean, Linode, Vultr, VMware, Hyper-V, and on-premise hardware.

**Is my data used to train AI models?**
No. InnoScale's private AI never uses customer data for training and never shares it with third parties.

**Can I use my existing OpenAI code with InnoScale?**
Yes. The Private AI API is OpenAI-compatible. Change the base URL and the code keeps working.

**Where is my data hosted?**
In the datacenter you choose: Seattle, Santa Clara, Chicago, Washington DC, or Dallas in the US, or London or Amsterdam in Europe.

**How do I reach support?**
Call +1 877-740-2473 (answered 24/7), start a live chat on the website, open a ticket in the customer portal, or email support@innoscale.net.