Why Choose InnoScale Support?
⚡ Rapid Response
Guaranteed response in under 30 minutes for critical issues. Our expert team is always ready to help.
🌍 Global Coverage
Multilingual support team available worldwide, ensuring assistance whenever and wherever you need it.
🔍 Proactive Monitoring
Advanced monitoring systems detect and resolve issues before they impact your services.
🛡️ Security First
Regular security audits, patch management, and threat detection to keep your infrastructure safe.
📊 Performance Optimization
Continuous performance tuning and optimization to ensure your services run at peak efficiency.
🔧 External Management
Manage servers hosted outside InnoScale. We support all major cloud providers and on-premise systems.
Flexible Management Plans
Choose the perfect management level for your infrastructure needs. All plans include 24/7 availability.
Essential Monitoring
+$49
per month
Ideal for: Dev/test environments
- ✓ 24/7 monitoring
- ✓ Alerts
- ✓ Basic metrics
- ✓ Monthly reports
Standard Management
+$99
per month
Ideal for: Production workloads, SMBs
- ✓ Everything in Essential
- ✓ Incident response
- ✓ Patching
- ✓ Backup management
Advanced Management
+$149
per month
Ideal for: Mission-critical applications
- ✓ Everything in Standard
- ✓ Proactive optimization
- ✓ Security hardening
- ✓ 2-hour SLA
Premium Management
+$249
per month
Ideal for: Enterprise customers
- ✓ Everything in Advanced
- ✓ Dedicated engineer
- ✓ Custom scripts
- ✓ 30-min SLA
All plans are add-ons to your existing hosting services. Pricing shown is per server/instance managed.
Comprehensive Support Services
Infrastructure Management
- ✓ Server monitoring and alerting
- ✓ Performance optimization
- ✓ Resource scaling and planning
- ✓ Disaster recovery planning
- ✓ Backup management
- ✓ Network optimization
Security Services
- ✓ Security audits and compliance
- ✓ Vulnerability assessments
- ✓ Patch management
- ✓ Firewall configuration
- ✓ DDoS protection
- ✓ Incident response
External Server Management
We manage servers hosted anywhere – AWS, Azure, Google Cloud, Digital Ocean, or your on-premise infrastructure. Get InnoScale-quality management for all your systems.
Cloud Providers
AWS, Azure, GCP, Digital Ocean, Linode, Vultr, and more
On-Premise
Physical servers, VMware, Hyper-V, and private cloud infrastructure
Hybrid Setup
Manage mixed environments with unified monitoring and support
Full Control
Complete management without changing your existing infrastructure
Multiple Support Channels
Connect with our support team through your preferred channel. We’re here 24/7 to assist you.
support@innoscale.com
Live Chat
Instant messaging support
Phone
Direct line to experts
Ticket System
Track and manage requests
Ready for World-Class Support?
Join thousands of businesses that trust InnoScale for their infrastructure support and management needs.