Our Legal Framework
At InnoScale, we prioritize clear and fair policies to govern our relationship with customers. Our legal framework is designed to protect both parties and ensure transparent business operations.
📋 Transparency First
All our policies are written in clear, understandable language. No hidden clauses or confusing legal jargon.
🛡️ Customer Protection
Our policies ensure your data, services, and business interests are protected with industry-leading standards.
⚖️ Fair Terms
Balanced agreements that respect both parties’ rights and ensure mutual benefit in our business relationship.
🌍 Global Compliance
Compliant with GDPR, CCPA, and international data protection regulations to serve customers worldwide.
🔄 Regular Updates
Policies are regularly reviewed and updated to reflect changes in law, technology, and business practices.
💬 Open Communication
Questions are welcomed. Our legal team is available to clarify any aspect of our policies and agreements.
Legal Documents
Access all our legal documents and policies in one place
Terms of Service
This agreement outlines the rights, responsibilities, and obligations between InnoScale and our customers for all services provided. It covers service usage, payment terms, and dispute resolution.
Read Document →Acceptable Use Policy
Our AUP protects InnoScale and users from illegal, harmful, or inappropriate activities on our services. It defines prohibited uses and consequences for violations.
Read Document →Service Level Agreement
We guarantee 99.999% uptime, with credits available if service falls short of our commitments. This document details our availability guarantees and compensation structure.
Read Document →Privacy Statement
Learn how we collect, use, and protect your personal information in compliance with data protection laws including GDPR and CCPA requirements.
Read Document →Website Terms of Use
The rules and guidelines for using the InnoScale website and its content. Covers intellectual property, user conduct, and website availability.
Read Document →Data Processing Agreement
For customers requiring GDPR compliance, our DPA outlines how we process personal data on your behalf, ensuring regulatory compliance.
Read Document →Compliance & Certifications
GDPR Compliant
Full compliance with EU General Data Protection Regulation
CCPA Compliant
California Consumer Privacy Act compliance
ISO 27001
Information security management certified
SOC 2 Type II
Security, availability, and confidentiality controls
Additional Resources
Frequently Asked Questions
- ✓ How do I request my data under GDPR?
- ✓ What is your data retention policy?
- ✓ How do I report a security incident?
- ✓ Can I opt-out of marketing communications?
- ✓ How do you handle subprocessors?
- ✓ What are your backup and disaster recovery policies?
Contact Legal Team
- 📧 Legal inquiries: legal@innoscale.com
- 🔐 Privacy concerns: privacy@innoscale.com
- ⚠️ Report abuse: abuse@innoscale.com
- 📄 Contract questions: contracts@innoscale.com
- 🏢 Mailing address: Legal Department, InnoScale Inc.
- 📞 Phone: Available for enterprise customers
Policy Updates & Notifications
We notify customers at least 30 days before any significant changes to our legal policies take effect. Stay informed about updates that may affect your services.
Last Updated
Terms of Service: January 1, 2025
Privacy Statement: January 1, 2025
Acceptable Use Policy: January 1, 2025
Questions About Our Legal Policies?
Contact our team for any clarifications on our Terms of Service, Acceptable Use Policy, or other legal matters. We’re here to help you understand your rights and obligations.